ATTENTION: ATTENTION: What we’re providing is selling the products, preparing the products, checking the quality and sending the package to you, we cannot control anything once the package has been sent out. That means we’re not responsible for what happens during shipping and delivery. For example, package lost on its way to you, package seized or destroyed by customs. But now you have the opportunity to get package insurance if you buy this service when you submit the order.
What is TheFashionDesigner.ru Package insurance policy?
Our insurance fee for your parcel is only 4% of total cost for your order, we strongly recommend you to buy the insurance for your parcel when you submit your order. Once you buy the insurance, your parcel would get guarantees if any of below cases happens:
A. If the parcel cannot be delivered to you in 3 months (except SAL), we will treat the parcel as lost.
B. If your parcel has custom issue in China.
C. If your parcel has custom issue outside of China.
If any of above cases happens, you will get 1/3 value of the parcel and shipping fee.
Take note :
Import duties, taxes and other charges fee are not under this insurance policy. These fees, if occur when the parcel entering into your country’s customs, should be burden on your side. The only thing we can do to avoid such fees for you is to declare your parcel with low value.
Q: If my parcel is lost during the delivery, can I get compensation?
A: For an insured parcel, TheFashionDesigner.ru will provide 1/3 value of the parcel and shipping fee if the parcel lost during delivery. For the uninsured parcel, TheFashionDesigner.ru can only provide compensation for the international shipping fee. We strongly recommend you to choose insurance for your parcel.
Q: What is the difference if I do not buy the insurance?
A: For parcel without insuarance, if the parcel is lost, only refund the shipping fee.
B: For parcel without insuarance, if the parcel has custom issue in China, only refund shipping fee.
C: For parcel without insuarance, if the parcel has custom issue outside of China, only refund shipping fee.